SHIPPING & RETURNS
WANT TO KNOW MORE ABOUT OUR DELIVERY AND RETURNS PROCESS? HERE IS A LIST OF OUR COMMON FAQS.
Where does StyleDiva deliver?
StyleDiva currently delivers to any address in South Africa and to post offices in the following neighbouring countries: Botswana, Namibia, Zambia and Zimbabwe.
Can I change my order?
You can email a change to your order after you have placed the order, and we will do our best to change your initial order. Orders can be changed until they are dispatched from the warehouse.
What is the delivery charge?
StyleDiva delivers orders over R400 free of charge anywhere in South Africa. Orders can be delivered to your home, work or post office. Please specify the delivery address on checkout.What are the delivery fees?
- Orders within South Africa over R399 - Free
- Orders within South Africa under R399 - R59
- Orders to Namibia and Botswana: R99
- Orders to Zambia and Zimbabwe: R199
When will I get my order?
Orders placed before 3pm are shipped the same business day (or the first business day if placed on a weekend/holiday). Orders placed after 3pm are shipped the next business day.
Deliveries within South Africa will take between 3 – 4 working days. Deliveries to more remote areas are made weekly. Please be aware that deliveries to extremely remote areas may take longer to arrive and will attract an added delivery charge. Deliveries outside of South Africa can take up to 10 working days, depending on the specific destination.
If you have any questions about orders, please send an email to firstname.lastname@example.org.
What if nobody is home to receive my delivery?
If the courier goes to your delivery address and nobody is there to accept the delivery, don’t worry – the courier will leave a note to let you know.They’ll also SMS you to arrange a more convenient time for a 2nd delivery attempt. However, if no one is available to accept the 2nd delivery attempt, you’ll need to contact us to arrange a 3rd delivery. Important: If you don't contact StyleDiva within 5 working days of the 2nd delivery attempt, the delivery will be returned to StyleDiva.
Customer Care will then contact you to arrange a 3rd delivery attempt at your cost, or you can request a refund. But please note that refunds for undelivered orders are not guaranteed and are processed at StyleDiva’s discretion.
What if my delivery is late?
If your order has not arrived within the delivery period (see ‘When will I receive my order?’ above) and you’d like to cancel it, you have 7 days to do so. To get a refund, your returned products must be unused and in the original packaging with all of the labels intact. Please contact us to arrange the collection of any returns. A refund will be credited to the card used during checkout once the returned goods have been checked.
What if my order gets lost?
Please contact us if your delivery is late or has not arrived after 7 days, so that we can try to find it.If the parcel is found, it will be sent to your delivery address.If the parcel is not found, StyleDiva Customer Care will contact you to arrange a refund or exchange.
What does ‘delivered’ mean?
Your order is considered ‘delivered’ once the parcel is handed to someone at the delivery address you gave us.It’s also considered ‘delivered’ once you have been notified that the parcel is awaiting collection at the post office.
What if my order is damaged or has been tampered with?
If it looks like your StyleDiva parcel has been opened, damaged or tampered with in any way, you have the right to refuse to accept it from the courier. If this happens, please contact us within 3 days so we can process a refund or exchange. A refund will be credited to the card used during checkout once the returned delivery has been checked.
What if my order is out of stock?
If a product you have ordered is temporarily out of stock, StyleDiva will advise you of the expected delay in delivery time. You can either agree to a longer delivery period, substitute your order for another product, or receive a refund for your order. If you have ordered a product that is no longer available, StyleDiva will advise you of this. We can either substitute it for another product, or offer a refund.
What if I get the wrong product?
If the wrong product is delivered to you, please contact us within 7 days so we can arrange collection and process are fund or exchange. To get a refund, your returned products must be unused and in the original packaging with all the labels intact.Collection of these returned products is at StyleDiva's cost.A refund will be credited to the card used during checkout once the returned goods have been checked.
What if I want to return or exchange a product?
If you are immediately unsatisfied with a purchase, and you want to exchange or return the product for a refund, please contact us within 14 days so we can arrange collection and a refund or exchange. To qualify for a refund, any returned products must be unused and in the original packaging with all the labels intact.
What products can’t be refunded or exchanged?Due to the hygienic and consumable nature of our products, the following products can’t be exchanged or refunded:
- Weaves, wigs, add-ons or braids that have been used, partially used, or worn
- Lace fronts that have been folded back or cut;
- Sale or promotional products (unless they’re defective or incorrectly supplied);
- Products that have been tangled due to poor maintenance.
- Aftercare and accessories.
Once we have received and checked the returned products to ensure that they meet the above criteria, we will refund the product price to the card used during checkout. However, please be aware that if your returned product is not defective, damaged or incorrectly supplied, you will be charged for the return delivery at a cost of R59 for main city centres and R79 for regional areas. Please contact us if you have any questions on your return.
Do StyleDiva products come with a warranty?
StyleDiva products don’t have a warranty once they’ve been worn, used, cut or coloured. So if you’re unhappy with a StyleDiva product, please don’t use it. Place it back in the packaging it came in, with the labels intact, and contact us immediately for a refund or exchange.